Image-level server backup
Full machine images for servers and critical workstations, so a failed machine is restored rather than rebuilt from memory.
Managed technology
A backup you have restored from is the only backup you have
Monitored backup jobs, offsite copies, cloud data protection, and scheduled restore tests against written recovery targets. Not a green checkmark nobody has ever verified.
The worst day to learn your backup does not work is the day you need it. It is also the most common day to learn it, because a backup job that reports success is not the same thing as a restore that produces working data.
We see the same failure patterns repeatedly. A job that has been silently failing for months. A backup that covers the file server but not the line-of-business database. Cloud email and file storage assumed to be backed up by the provider when the provider only protects against their own failures, not against your deletion or a compromised account.
So we run it differently. Every job is monitored and every failure raises a ticket. Copies exist in more than one place, at least one of them offsite and isolated. And restores are tested on a schedule, with the result written down.
Alongside that sits the part most companies skip: a continuity plan that states, in plain language, how long recovery takes and how much data would be lost, agreed before an incident rather than discovered during one.
What it is
What gets protected and how
Servers, endpoints, and cloud data, with copies that survive the same event.
Servers and critical workstations get image-level backup, meaning the whole machine can be restored rather than only the documents on it. That distinction is what turns a two-week rebuild into a same-day recovery.
Databases and line-of-business applications get application-aware backup so the data is captured in a consistent state. A file-level copy of a live database is frequently unusable, and it is one of the most common gaps we find.
Cloud data is protected separately. Hosted email, shared drives, and collaboration content need their own backup, because the provider protects their infrastructure, not your accidental deletion, a departing employee, or a compromised mailbox.
Copies are kept in more than one location, with at least one offsite and isolated from day-to-day credentials. Ransomware that reaches your backups turns an incident into an extinction event, so that isolation is not optional.
Recovery targets are written down. Recovery time objective is how long until you are working again. Recovery point objective is how much data you accept losing. Both are business decisions, so we set them with you rather than for you.
Fit
Who this is for, and who it is not for
We would rather say no early than sell a program that cannot work.
Right fit
- You run a server or database the business genuinely cannot operate without for a day.
- Your email and file storage live in the cloud and nobody has confirmed they are actually backed up.
- You have never performed a test restore, or cannot remember the last one.
Not the right fit
- You want backup software installed but no ongoing monitoring or restore testing. That is the setup that fails quietly.
- You are unwilling to define recovery targets, which means nobody can say whether the plan is adequate.
- Your critical data lives in systems you cannot grant any access to, so we cannot verify anything.
Deliverables
What the service includes
Coverage, isolation, verification, and a plan on paper.
Application-aware database protection
Databases and line-of-business applications captured in a consistent state so the restore actually starts up.
Cloud data backup
Hosted email, shared drives, and collaboration content backed up independently of the provider, covering deletion and account compromise.
Offsite and isolated copies
At least one copy kept offsite and separated from day-to-day credentials so ransomware cannot reach both your data and your recovery.
Scheduled restore testing
Real restores performed on a schedule with the result documented, because an untested backup is an assumption.
Written continuity plan
Recovery time and recovery point targets, restore order, and named responsibilities agreed in advance and kept current.
How we run it
How the program runs
Find the gaps, close them, then prove it every quarter.
Step 1: Coverage audit
We map every system that holds data that matters, then compare it against what is actually being backed up today. There is usually a gap, and it is usually a database or cloud mailbox.
Step 2: Set recovery targets
You decide how much downtime and how much data loss the business can absorb per system. The design follows those numbers rather than a vendor default.
Step 3: Deploy and isolate
Backups are configured for local speed and offsite resilience, with the offsite copy separated from routine credentials.
Step 4: Monitor and test restores
Every job is monitored with failures raising tickets, and scheduled test restores confirm recoverability with written results.
How often should backups be tested?
Perform a documented test restore at least quarterly, and after any significant change to a server or line-of-business application. Job success reports confirm a backup ran, not that the data it produced is usable.
- Application-aware backup matters for databases, because a file-level copy of a live database often will not restore.
- At least one copy should be offsite and isolated from daily credentials so ransomware cannot reach it.
- Cloud email and file storage need their own backup. The provider protects their infrastructure, not your deletions.
Where this connects
Where this connects
Recovery is the last line, and it only holds if the rest of the stack is doing its job.
Backup job success and failure is watched continuously by device and server monitoring so a silently failing job raises a ticket rather than going unnoticed for months.
Isolated backups are what make a ransomware event survivable, which is why they sit beside enterprise endpoint security rather than in a separate conversation.
Before any major update wave we confirm a clean restore point through the cycle run by patch and maintenance management so rollback is always a real option.
Data held in custom systems we build under application frontends is covered by the same backup and recovery standard as everything else you run.
Questions
Backup and business continuity questions we get asked
Let us try restoring something
A coverage audit tells you what is protected today and what quietly is not.